At Pure Pilates Mosman, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information, and outlines your rights in relation to that information. We are committed to handling your data with care, transparency, and respect.

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1. Our Commitment to Privacy

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Pure Pilates Mosman (“we”, “our”, “us”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, booking a class, or using our services, you agree to the terms outlined in this Privacy Policy.

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2. Personal Information We Collect

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We may collect personal information including:

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• Name, email address, phone number, and residential address

• Date of birth and emergency contact details

• Relevant health or medical information required for safe participation

• Payment and billing information (processed securely by third-party providers)

• Booking history, attendance records, and membership details

• Photos, videos, or testimonials (with your consent)

• Communication and marketing preferences

 

3. How We Collect Your Information

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We collect information directly from you when you:

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• Book classes or purchase sessions, packs, or memberships

• Complete intake, health, or waiver forms

• Contact us via our website, email, phone, or in person

• Subscribe to our mailing list or marketing communications

• Interact with us on social media or provide feedback

• Provide consent for photos, video, or testimonials

 

Our website may also collect limited usage data (such as cookies or analytics) to improve website performance and user experience.

 

4. How We Use Your Information

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We collect and use your personal information to:

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• Deliver Pilates classes and manage bookings

• Process payments and issue receipts

• Communicate studio updates, reminders, and relevant offers

• Understand your goals and support a personalised studio experience

• Maintain a safe, professional, and supportive environment

• Comply with legal, taxation, insurance, and regulatory requirements

 

5. Photos and Video

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From time to time, we may capture photos or videos in the studio to celebrate our community or showcase our services.

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• We will always seek your verbal or written consent before using identifiable images

• Images may appear on our website, social media, or promotional material

• You may opt out at any time by informing your instructor or contacting us

• If consent is withdrawn, we will stop future use and remove images where reasonably possible

 

6. Email and Marketing Communications

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If you choose to join our mailing list or provide your contact details, we may send you studio news, updates, and occasional offers.

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• You can unsubscribe at any time using the link provided or by contacting us directly

• We do not sell or share your contact details for third-party marketing purposes

 

7. Storage and Security of Information

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Your personal information is stored securely using reputable, password-protected systems, including Mindbody and Square, which are used for booking management and payment processing.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure, and restrict access to authorised staff only where required for studio operations.

 

8. Sharing Your Information

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We do not sell or rent your personal information.

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Your information may be shared only where necessary to operate our services, including:

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• With booking and payment providers such as Mindbody and Square

• With instructors or administrative staff supporting your sessions

• With professional advisers (such as accountants, legal or IT providers) under confidentiality obligations

• When required by law or government authorities

 

9. Accessing or Updating Your Information

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You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe and update or correct information where appropriate.

 

10. Website Cookies and Analytics

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Our website may use cookies or analytics tools to help us understand how visitors use the site and improve functionality.

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You can disable cookies in your browser settings, although some website features may not work as intended.

 

11. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
The most current version will always be available on our website.

 

Contact Us

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If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Pure Pilates Mosman 1/571 Military Road, Mosman email: hello@purepilatesmosman.com.au