Purchases, Refunds & Transfers

 

Except where required under Australian Consumer Law, purchases of private sessions, group classes and memberships are final and non-refundable. Purchases are also non-transferable unless otherwise stated below and are subject to the applicable expiry dates and usage conditions. Refunds are not provided for change of mind or changes in personal circumstances, including illness, injury or relocation. Pure Pilates Mosman may consider an exception in extenuating circumstances at its discretion.

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Private One-to-One, Pilates for Two & Small Group Private Sessions

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All Private One-to-One, Pilates for Two and Small Group Private Sessions require 24 hours’ notice for cancellations. Sessions cancelled with less than 24 hours’ notice will be charged in full.

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Single sessions are valid for 2 weeks from the date of purchase.

5-pack sessions are valid for 2 months from the date of the first visit.

10-pack sessions are valid for 4 months from the date of the first visit.

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For Pilates for Two sessions, clients are responsible for arranging their own partner.

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All sessions and packs are non-refundable and non-transferable and must be used within the stated validity period.

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Group Reformer Classes

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Classes are run on a first-come, first-served basis. If the minimum number of clients per class is not met (2 clients), Pure Pilates Mosman reserves the right to cancel the class. Clients will be notified if a class is cancelled. Instructors and classes are subject to change without notice.

 

The Intro Offer includes 3 Reformer classes valid for 14 days from the first class and is available only to new clients of Pure Pilates Mosman. This offer may only be purchased once per client.

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The 10-Class Reformer pack and Student 10-Class Reformer pack expire three months from the date of the first class.

All single classes are valid for 2 weeks from the date of purchase.

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Selected class packs may be shared with a partner or family member.  Please contact the studio for this to be arranged.  Students must provide proof of student status.

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Packs cannot be extended unless you are injured, in which case a medical certificate may be required. Extension requests must be made by email before the expiry date. Extensions are considered on a case-by-case basis, and Pure Pilates Mosman reserves the right to determine the duration of any extension. Otherwise, expired sessions cannot be extended or refunded.

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Pure Pilates Mosman has a 12-hour cancellation policy for all Reformer classes. If you cancel within 12 hours or do not attend your booked class, your session will be forfeited. A $10 late cancellation fee also applies to clients with memberships.

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Group Reformer Memberships

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Terms and Conditions for 1, 2, 3 and Unlimited Reformer Classes per Week

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Start date: Contract sale date.

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Students purchasing a Student Membership must provide proof of student status.

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Membership payments are processed fortnightly via direct debit or credit card from the contract start date.

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Memberships allow you to attend your allocated number of Reformer classes per week. Unused classes do not roll over to the following week.

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Pure Pilates Mosman has a 12-hour cancellation policy. Late cancellations or no-shows will result in the forfeiture of the class and a $10 late cancellation fee.

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Failed auto-payments will incur a $3 failed payment fee.

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Memberships may be paused with 24 hours' notice by contacting Pure Pilates Mosman. Pauses must be a minimum of 2 weeks and may total a maximum of 12 weeks per year.

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If you are injured, memberships may be paused with 24 hours' notice. A medical certificate may be required, and pause periods will be determined at the discretion of Pure Pilates Mosman.

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Memberships may be cancelled with 30 days' written notice by email to Pure Pilates Mosman at hello@purepilatesmosman.com.au

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All memberships are non-refundable and non-transferable.

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Memberships are for individual use only and cannot be shared.

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Additional sessions may be purchased at:

$37 per class (1-class-per-week membership)

$36 per class (2-classes-per-week membership)

$35 per class (3-classes-per-week membership)

$25 per class (Student membership)

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If an additional session is taken during the billing cycle and shows owing in Mindbody, the cost will automatically be charged to the card on file, including late cancellations or no-shows.

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Membership pricing may be reviewed periodically. Clients will receive advance notice of any price change affecting their existing membership.

 

Waitlist

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If a class is full, clients may join the waitlist via our website or our App or by contacting Pure Pilates Mosman on 0404 525 139.

Waitlists operate on a first-come, first-served basis.

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Clients will receive a notification if a place becomes available. Prompt confirmation is required; otherwise the position will be offered to the next client on the waitlist.

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Failure to attend a class after being moved from the waitlist will result in the forfeiture of the class credit.