Conditions of Use
All reformer classes are 50 minutes long.
All privates and semi-private sessions are 55 minutes long.
All private, semi-private sessions are subject to a 24-hour cancellation period. All reformer classes are subject to a 12 hour cancellation period. Grip socks are required for your safety and hygiene and are available for purchase at the studio.
For your safety and the consideration of others, mobile phone usage during all pilates sessions/classes is not permitted.
All sessions and classes are non-refundable and non-transferable.
Expiration dates apply to all class packages. (See below)
Waitlist - If a class is full, we encourage you to join the waitlist! (See below)
PRIVATE PILATES SESSIONS
We have a 24 hour cancellation policy for all private and semi-private sessions.
5 pack of privates/semi-privates has a 2 month expiry and the 10 pack of privates/semi-privates has a 4 month expiry.
For semi-private sessions which is for 2 people sharing, it is up to you to find your friend.
GROUP REFORMER CLASSES
Classes are run on a first-come, first-served basis. If the minimum number of clients per class is not met (2 clients), Pure Pilates Mosman reserves the right to cancel the class. The studio will contact clients in the event of class cancellation. Instructors and classes are subject to change without notice.
The Intro Offer pack includes 2 reformer classes and is valid for 14 days from the purchase date and only for new clients to Pure Pilates Mosman. This offer can only be used once per customer.
The 10 pack of reformer classes has a 3 month expiry from first class, the 20 pack has a 4 month expiry from first class. The single class is valid for 14 days from the purchase date. The Student 10 pack of reformer classes has a 3 month expiry.
Pricing options on class packs can be shared with your partner or family members. Please contact the studio for this to be set up.
Packs cannot be extended unless you are injured, in which case we will request a medical certificate. Extensions must be requested by email before the expiry date. Extensions are decided on a case-by-case basis, and Pure Pilates Mosman reserves the right to determine the duration of the extension. Otherwise there are no extensions on packs.
We have a 12-hour cancellation policy for all reformer classes. If you cancel your class within 12 hours or do not show up, your session will be forfeited and a fee may apply (Members).
GROUP REFORMER MEMBERSHIPS
Terms and conditions for 1, 2 and Unlimited Reformer Classes per week:
Start date: Contract sale date.
Students need to provide evidence of status if purchasing a Student membership.
The classes per week membership will be subject to payment via direct debit or credit card fortnightly from the contract start date.
This membership allows you to do your allocated number of group reformer classes per week. Unused classes will not rollover if you do not book or attend your maximum limit of membership classes during the allocated week.
We have a 12 hour cancellation period. For late cancellation or no show you will forfeit your class and incur a $10 fee. Failed autopay will incur a $3 charge per failed payment.
All Pure Reformer Memberships can be paused at any time with 24 hours notice. Please contact Pure Pilates Mosman. They can be paused up to 4 times every 12 months (from the date of purchase) for a minimum period of 2 weeks and a maximum total 8 weeks.
If you are injured, memberships can be paused with 24 hours notice, in which case we will request a medical certificate. Pause periods are decided on a case-by-case basis, and Pure Pilates Mosman reserves the right to determine the duration of the pausing of your membership while you are injured.
Memberships can be cancelled with 30 days notice by email to www.purepilatesmosman.com.au. All of our membership options are non-refundable and non-transferable.
Additional sessions can be purchased for 1 x week membership at $37 per class, 2 x week membership at $36 per class. If during the week cycle, an extra session is taken and shows owing in Mindbody, the cost will automatically be charged to the card on file per session booked, regardless of late cancel or no show.
Our memberships cannot be shared with anyone and are for individual use only. We reserve the right to raise membership prices at any time, including for existing memberships. We will normally implement a small increase annually.
WAITLISTS
In the event that the class is full, clients can go on the waitlist via the booking system or contact Pure Pilates Mosman 0404 525 139. This will operate on a first-come, first-served basis. You will receive a notification if we are able to offer a spot in the class. Confirmation at this stage is essential. Otherwise, the studio will contact the next client on the waiting list. Please note that failure to attend the class after being selected from the waitlist would mean forfeiture of that class credit.
NEW CLIENTS
New clients attending their first class must arrive at least 5–10 minutes before the scheduled start time to familiarise themselves with the studio, reformers and complete a health questionnaire form. Other clients must arrive no more than five minutes late for class. Late arrivals may be denied entry at the discretion of the trainer.
BOOKINGS
All pricing options for classes and private sessions can be purchased through the website www.purepilatesmosman.com.au, the Mindbody app, or by contacting Pure Pilates Mosman on 0404 525 139.
HEALTH & AGE RESTRICTIONS
Clients who are pregnant can attend classes with a medical clearance from their doctor, and Pure Pilates Mosman reserves the right to refuse or limit training to clients.